May 3, 2018 – Computer Associates (CAI) and Bristol Harbor Group, Inc. a full service naval architecture and marine engineering firm today announced that CAI Managed IT, CAI’s IT support division has been selected by Bristol Harbor Group to manage the IT infrastructure at its Bristol, Rhode Island offices.
Under the agreement, CAI will support the company’s computer network with its Premium Server and Desktop Management Service. This comprehensive services combines 24/7 server and workstation monitoring, proactive maintenance and real-time problem remediation. In addition, the service includes automatic server operating system security updates and anti-virus/anti-spyware protection to prevent downtime and maintain availability.
Bristol Harbor’s facility includes a Microsoft® Windows™ local area network (LAN) serving 15 employees. CAI Managed IT Network Operations Center (NOC) proactively notifies Bristol Harbor of any server or desktop that’s not performing within pre-set threshold levels. The NOC prioritizes alerts, performs problem analysis, and takes immediate steps to resolve and remediate issues.
Cory Wood, Vice President and Principal Naval Architect for Bristol Harbor said, “We had been working with a third-party IT support company but had grown increasingly frustrated with the level of attention they were able to offer us. After speaking with some local business contacts, we chose CAI for our IT support.”
“Right from the start, we were impressed with CAI’s attention to every detail and we’ve been very pleased with the responsiveness they have demonstrated over the almost 12 months that they’ve been handling out IT infrastructure. We truly couldn’t be happier with our decision to bring on CAI Managed IT,” Wood said. “We certainly look forward to working with them to maximize our network uptime, keep our data safe and our employees productive.”
Frank Motta, EVP for CAI Managed IT said, “We take a holistic approach to our fully managed clients’ businesses. This includes everything from optimizing their Windows Active Directory and configuring complex firewall group policies to guard against security breaches to providing employee cybersecurity training and establishing internal user password policies to ensure our clients’ employees are prepared for today’s ever-changing threats. Our team was also on-site thirty days after go-live, meeting with key staff at Bristol Harbor to ensure that data was accessible and all network end-points were secured.”
“Our 24/7 Help Desk is available as needed to resolve day-to-day desktop computer issues like ‘I forgot my Outlook password’ or ‘none of my printers are working this morning’,” Motta added. “This remote troubleshooting and remediation is invaluable.”
As part of the project at Bristol Harbor Group, CAI conducted a thorough evaluation of the company’s existing IT infrastructure. This initial Site Survey included the use of specialized tools to help identify all of Bristol Harbor’s IT assets and network endpoints. In addition, CAI evaluated Bristol Harbor’s data backup procedures and centralized data repository along with their disaster recovery plans.
CAI also implemented a local back-up solution utilizing a state-of-the-art network attached storage appliance (NAS). This device utilizes incremental backup technology to instantaneously store Bristol Harbor’s data, using minimal system resources, on a local and a remote device to ensure business continuity in the event of a local interruption.
About Bristol Harbor Group, Inc.
Bristol Harbor Group is a naval architecture and marine engineering firm offering a wide range of design, engineering and analysis services. Bristol Harbor Group utilizes state of the art computer modeling and design tools in concert with time honored design practices to develop innovative and functional designs that meet our customers' diverse requirements.
Bristol Harbor Group provides naval architecture, marine engineering and construction oversight services to a wide variety of customers. Their commercial work includes oil and deck barges, tugboats, passenger vessels and offshore supply boats. Recreational vessel work includes mega yachts as well as powerboats and sailboats. The combination of a strong technical foundation and practical experience allows for Bristol Harbor Group's involvement in a wide range of projects.