Network Server Maintenance, Installation and Service
Server Care: Proactive Server Management and Support
Flat-rate, Fully-managed, 24/7/365 Server Installation, Monitoring, Maintenance and Remediation
Any business with multiple users should consider installing a server to store files, dish out network permissions, and eliminate issues like data loss and confusing networking setups that grow to become more of a hassle as you grow. With CAI Managed IT, you get comprehensive server installation and support, including remote & on-site server remediation services, to prevent downtime before it affects your bottom line.
Get Peace of Mind Knowing Your Servers are Being Monitored 24/7/365
Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your end-users. CAI Managed IT's' Server Care Service combines constant 24x7x365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability. If your server goes down, we know about it within minutes, and often take action before you call us. Your server's uptime is our priority, and we take it very seriously.
The Server Care Service provides remote 24x7 monitoring, problem remediation and automatic updates of all critical components of your Microsoft® Windows™ operating environment. CAI’s Network Operations Center (NOC) provides notification of any server or desktop that’s not performing within pre-set threshold levels. The NOC prioritizes alerts (critical and non-critical), performs problem analysis, and takes immediate steps to resolve and remediate issues. Virtually anything connected to your network can be monitored and managed to maximize uptime and minimize unpredictable IT costs or lost productivity. The service provides:
- 24x7 server monitoring
- Alert analysis, filtering and review by NOC team
- 24x7 remote troubleshooting and remediation by CAI’s Smithfield, RI-based Help Desk
- Eight (8) hours per month of on-site support
- Standard anti-virus / anti-spyware protection with outbreak support as needed
- Microsoft Windows OS updates and security patch management
- SNMP and POSIX monitoring of network devices
- Server back-up status monitoring
- Monthly Status Reporting
- Quarterly Account Review Visits
Server Consulting, Installation and Best Practices
If your business is expanding, or you feel that your network may not be up to today's security and business standards, we will evaluate your current setup and come up with the best solution for your organization. Thanks to many partnerships with hardware and software vendors, we provide the best solutions to meet your goals at prices intended for small and medium-sized businesses.