CAI Managed IT Overview
Helping SMBs Get the Most of Their Computer Network for 40 Years
Outsourced IT Services
For nearly 40 years, CAI Managed IT has helped businesses reduce downtime, increase profitability, and improve scalability to support business growth. More than anything, our long-time clients - located throughout New England and across the country - appreciate being able to focus on running their businesses, rather than worrying about their IT and computer needs.
Your Cyber Security Partner
CAI also protects its clients from cyber-intrusions, malware attacks and computer hacking. Our leading edge cyber security services protect clients from external threats, keeping their documents secure and networks running.
Take Advantage of Our Free Network Assessment (a $1,500 value)
Discover your IT network’s strengths, weaknesses, immediate threats and operational opportunities with our free network audit. Upon completion, you’ll gain a complete technical roadmap of how to meet and protect your operational needs – now and in the future. And there’s no obligation should you take advantage of this offer.
Server Care: Proactive Server Management and Support
Flat-rate, Fully-managed, 24/7/365 Server Installation, Monitoring, Maintenance and Remediation
Any business with multiple users should consider installing a server to store files, dish out network permissions, and eliminate issues like data loss and confusing networking setups that grow to become more of a hassle as you grow. With CAI Managed IT, you get comprehensive server installation and support, including remote & on-site server remediation services, to prevent downtime before it affects your bottom line.
Get Peace of Mind Knowing Your Servers are Being Monitored 24/7/365
Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your end-users. CAI Managed IT's' Server Care Service combines constant 24x7x365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability. If your server goes down, we know about it within minutes, and often take action before you call us. Your server's uptime is our priority, and we take it very seriously.
The Server Care Service provides remote 24x7 monitoring, problem remediation and automatic updates of all critical components of your Microsoft® Windows™ operating environment. CAI’s Network Operations Center (NOC) provides notification of any server or desktop that’s not performing within pre-set threshold levels. The NOC prioritizes alerts (critical and non-critical), performs problem analysis, and takes immediate steps to resolve and remediate issues. Virtually anything connected to your network can be monitored and managed to maximize uptime and minimize unpredictable IT costs or lost productivity. The service provides:
- 24x7 server monitoring
- Alert analysis, filtering and review by NOC team
- 24x7 remote troubleshooting and remediation by CAI’s Smithfield, RI-based Help Desk
- Eight (8) hours per month of on-site support
- Standard anti-virus / anti-spyware protection with outbreak support as needed
- Microsoft Windows OS updates and security patch management
- SNMP and POSIX monitoring of network devices
- Server back-up status monitoring
- Monthly Status Reporting
- Quarterly Account Review Visits
Server Consulting, Installation and Best Practices
If your business is expanding, or you feel that your network may not be up to today's security and business standards, we will evaluate your current setup and come up with the best solution for your organization. Thanks to many partnerships with hardware and software vendors, we provide the best solutions to meet your goals at prices intended for small and medium-sized businesses.
Data Backup and Recovery Services
Can you afford to take a chance on losing your data?
Any seasoned computer technician will tell you, there are two types of hard drives - those that have failed and those that will fail. The only question is when. Our Advanced Managed Backup and Recovery (AMBaR) service provides complete peace of mind in knowing that your data is continuously archived, redundant, and ready to restore at a moment's notice, even after a major disaster.
Your company's data is one of its most valuable assets.
Over 80% of businesses don't have a reliable data backup solution. Even worse, most don't have a data recovery plan in place. That means 80% of all businesses aren't protecting one of their most valuable assets - their data. Think about it, your company's data is the culmination of your entire staff's work over the years. The cost of restoring data on a malfunctioning hard drive is astronomical and never guaranteed. We've all heard the horror stories; but ask yourself, how secure are your backups?
Regardless of your type of business, your data is vital. You have invaluable, irreplaceable information to which you need access at any given moment; information that is constantly being changed and updated.
Sleep well at night knowing your data is ALWAYS safe.
Business owners are well aware of the fundamental need for data backup. If you've suffered from data loss, then you already know its value. Whether you use tape drives to regularly backup your server, or another type of external storage, you know that the costs of the backup device are well worth it, tenfold. However, data loss still amounts to massive downtime as you wait for the backup to be restored. Wouldn't you rather it only took minutes away from your productivity, instead of hours or days?
Our bullet-proof Advanced Managed Backup & Recovery Device (AMBaR) appliance not only backs up your data as often as every fifteen minutes, but in the event of a server malfunction, it can assume the role of that server, while still performing incremental backups. This means your network is still up while your server is being fixed and parts are being ordered. Don't think of it as merely a data backup solution, but as a complete fail-safe for your servers. We call it Advanced Managed Backup and Recovery (AMBaR). When your server is repaired or replaced, regardless of the new hardware, AMBaR can perform a bare metal install to make your infrastructure in-house redundant once more.
Protect Your Network with Effective, Reliable Email Defenses
When your email is down, so is your business.
We know how downtime impacts your productivity and your bottom line. CAI Managed IT offers complete business e-mail management services. We specialize in the day-to-day management of your e-mail platform with a variety of e-mail hosting services to meet your business needs. We make it simple for your company to communicate and get things done. Say yes to Microsoft Exchange and no to the cost and headaches of managing it.
The never-ending battle to protect email communications from spam, viruses and other threats can be particularly draining on organizations with limited IT resources or email threat expertise. Businesses that rely on efficient email communications can turn to CAI Managed IT for help in eliminating the email threats that sap productivity, increase storage, bandwidth and remediation, and put their networks at risk.
Email Inbound Filtering
CAI’s Email Inbound Filtering service is proven to block more than 99% of spam, viruses, worms, fraudulent messages, and other malware. The service offers far more than traditional spam prevention. It provides businesses with complete inbound email security using a combination of proven spam filters, our leading anti-virus engine, fraud protection, content filtering, and email attack protection. Our simple-to-administer service identifies, quarantines, and blocks suspect email messages in the cloud, before they can enter your organization’s messaging infrastructure.
Email Inbound Filtering Service Features
- 100% capture of inbound and outbound emails
- Simple to search, filter, tag and recover Unlimited calling to the US and Canada
- Unlimited storage and infinite scale
- Powerful admin features
Block Threats in the Cloud
CAI’s Email Inbound Filtering service is available as a SaaS application offering multi-layered, perimeter-based protection that blocks more than 99 percent of spam, viruses, worms, phishing scams, and other malware threats in the cloud, before they ever reach your network.
Affordable, Effective Email Security That’s Easy to Administer and Use
CAI Managed IT’s Email Inbound Filtering service using industry-leading technology developed to meet the needs of businesses that require an affordable, effective email security solution that is easy to administer and use, and that is automatically updated to protect against the latest threats. Our Email Inbound Filtering service is easy to activate, administer and use, and it’s an affordable, flexible service that meets every budget.
Cloud-based E-mail and Microsoft Exchange Hosting
CAI Managed IT’s hosted e-mail service gives you the power to securely manage your e-mail and Exchange applications from your desktop, web browser or any mobile device—no licenses to keep track of or software to download.
The hosted e-mail service is a budget-friendly choice with professional features, premium spam and virus defenses, and no annoying ads. You can start setting up mailboxes immediately after signup. What’s more, all transmissions between your device, destination devices, and our servers are transmitted over secure HTTPS connections with the latest SSL encryption techniques. Users can mark messages as SPAM in their inbox and admins have domain-wide control over whitelists and blacklists via our intuitive Control Panel. CAI e-mail is compatible with any POP or IMAP client including Outlook and Thunderbird.
We offer several options to migrate data from your current e-mail solution. Let our engineers handle it all for you with a Supported Migration or use the CAI Migration App to schedule and manage the migration on your own. Either way, we’ll be with you all the way to help troubleshoot and ensure your migration executes flawlessly.
CAI e-mail makes managing your users simpler than ever. From upgrading services, adding new mailboxes, ordering additional storage, or viewing account stats, the Control Panel is your one-stop shop for managing users and applications. The Control Panel is accessible from any Internet-connected computer. Our Control Panel team includes user experience experts and experienced interface designers focused on making the management of your applications a breeze.
E-mail Archiving Solutions
Virtually every company needs to be protected from accidentally or maliciously altered or deleted e-mails. Over 90% of all businesses will be sued, and non-archived emails are often inadmissible as evidence. All regulated businesses—including financial, healthcare, insurance, retail, and other industries—are required to archive e-mail by a variety of compliance mandates. The incremental cost of inadequate email archiving can quickly escalate into tens or even hundreds of thousands of dollars.
Key benefits of E-mail Archiving include:
- 100% capture of inbound and outbound emails
- Simple to search, filter, tag and recover Unlimited calling to the US and Canada
- Unlimited storage and infinite scale
- Powerful admin features
CAI’s Managed IT’s E-mail Archiving service is scalable. Even smaller firms can often generate millions of e-mails. E-mail archiving means paying only for the mailboxes you need as you grow. It’s searchable, ensuring your messages are always available to quickly search, identify, and recover. It’s secure. The keys to compliance and eDiscovery mandates are record authenticity and preservation. E-mail archiving protects from loss, corruption, damage or misuse. And it’s easy to setup and use. For both users and administrators, E-mail Archiving offers an easy-to-use integrated experience.
The E-mail Archiving service is pre-integrated with our hosted Exchange service. It can also be used as a standalone service if your email is hosted by Microsoft® Office 365 or in an on- or off- premises Microsoft Exchange®, IBM Notes®, Groupwise, Google mail, IMail, Scalix, or Zimbra environment.
How much does spam cost your company?
As a business owner, you probably spend a solid amount of time every day checking your email and responding to leads, customers, and employees. Unfortunately, one of the primary faults in email communication is the prevalence of spam. If your organization only works with the bare essentials of spam protection, you’re likely wasting both time and money that could be better spent elsewhere.
The average small and medium-sized business shouldn’t have to deal with spam complications on a regular basis. CAI Managed IT’s comprehensive spam protection solution is designed to help your organization eliminate spam before it ever hits your inbox. By deploying a comprehensive spam protection strategy, you and your staff can get down to business without having to first sift through piles of useless messages.
Eliminate Unnecessary Costs
Free up extra funds for use in other, more important avenues of business.
Spam is a major problem for many organizations that don’t have adequate protection. Spam accounts for just over 50% of all emails sent, and according to another survey, at least $712 is lost per year for every one of your employees due to the time wasted from dealing with spam. It’s clear that the costs and lost productivity adds up. By integrating a spam protection solution, you’ll be able to keep your employees from being overwhelmed with spam; leading to increased productivity and improved organizational efficiency.
Mitigate IT Security Risks
Drastically reduce the possibility of stray threats on your network.
Spam is a primary mode of transportation for threats like viruses, malware, spyware, and other risks to your business’ cyber security. If your users accidentally open a spam message that’s disguised as a genuine message, it could have a widespread effect on your entire IT infrastructure. Therefore, it’s crucial that you eliminate this potential threat before something slips through your defenses.
CAI Managed IT’s spam protection is a completely hosted solution that uses intelligent, pre-designed filters to keep suspicious emails from entering your network in the first place. Anything blocked is quarantined for you to review, which ensures you don’t miss an important email.
Take Back Your Workday
Save precious time by eliminating spam and junk mail.
The majority of the email your organization receives is likely to be spam. Sifting through spam is a huge waste of your staff’s time, which could be much better spent on profitable initiatives. By eliminating spam, you’re essentially giving your company the chance to jump-start operations, improve workflow, and gain the competitive edge.
CAI Managed IT’s spam protection solution is designed to keep your spam at an absolute minimum, so your staff can stop wasting time and better manage their inbox.
Don’t Let Spam Get the Best of Your Business
Contact CAI Managed IT today to discuss dynamic security solutions.
If your business is fighting a losing battle against spam, now is the time to seize control of your email. Contact CAI Managed IT today at (800) 422-4782 and ask us about our spam protection solution.
Secure Your Network with a Multi-faceted Security Strategy
No single IT security tool or technology will protect you from the multitude of threats your business faces everyday.
The best cyber-security services include a multi-faceted strategy with layers of network and computer security practices.
Technologies, processes and agreed-upon policies can go a long way towards securing your network and avoiding costly business disruption. CAI's IT security solutions protect your computer and network infrastructure from attack and prevent unauthorized access, misuse, modification, or denial of your computer network and network-accessible resources.
IT Security Awareness Training
Educate Your Staff to Guard Against Data from Hacking, Phishing and Ransomware Attacks
Your employees are the weak link in your network security. Protecting your network from phishing and ransomware cyber attacks requires more than just an intelligent firewall, centralized antivirus solution and robust email filtering. Employees should be trained to stay on their toes, keeping security top of mind.
CAI Managed IT offers our clients comprehensive IT Security Awareness Training that will equip your team with information about the latest security risks and security best practices. Our knowledgeable trainers use a series of interactive, web-based tools, common traps, live demonstration videos, short comprehension tests and scenario-based Danger Zone exercises. The goal of these 1-2 hour sessions is to educate employees about the mechanisms of spam, phishing, malware and social engineering-so that they can apply this knowledge in their day-to-day job. Your team will come away with a healthy skepticism about each email and an understanding that they need to stop, look and think for a second or two before they become a phishing attack victim.
Acceptable Use Policy
The best cyber-security program begins with putting the right policies in place. CAI will work with you to create a robust Acceptable Use Policy (AUP) that defines how the network is to be used and what specific devices can access it.
The AUP policy provides employee guidelines for using the Internet, including access to non-work related and social media websites as well as sending and receiving information. And, perhaps most importantly, will include formal training to ensure that all staff fully understand the AUP.
Spyware, Malware, Worms... the threats are growing. Ever since the Internet began incorporating itself into daily life, viruses and spyware have done the same. Today, there are hundreds of thousands of computer viruses, and the number keeps growing exponentially. Viruses can cause a lot of problems for businesses, slowing workstations and networks down to a crawl, and can often be attributed to data loss. As part of our proactive IT Services, we keep your antivirus software licenses and definitions up to date to protect your bottom line. Our antivirus solutions have a small footprint, keeping workstation bottlenecks at a minimum.
Firewall and Network Protection
Prevent Threats from Entering your Infrastructure
While desktop computer antivirus is vital to ensure a healthy IT infrastructure, precautions must be taken to stop viruses from entering your infrastructure in the first place. Prevent IT risks, workstation downtime and slowness issues by locking down your network behind a Firewall. We can help pick out the best Firewall solution for your business, getting you the most for your budget. In fact, our solutions offer enterprise-level features for a small-business price. Stop dealing with workstation-based firewall software that drastically slow down your end-users' computers. Prevent harmful intrusion issues before you have to deal with them.
Protect your Users from Harmful Internet Content
Block inappropriate websites and content from entering your network. Prevent your employees from getting distracted at work with social networks like Facebook and Twitter and improve the work environment by blocking adult content that is simply not appropriate. Our flexible content filters solutions can be set up with customized policies that keep your employees from getting distracted with sites that keep them from doing their job, while still allowing them to search and browse the web as needed. Content filtering works in concert with your firewall solution to block malware (which is often found on inappropriate sites anyway!) to keep your IT infrastructure safe and secure.
Desktop & User Care Service: Proactive Support and 24/7 Help Desk
Your time is best spent working for your organization, not managing IT issues
CAI Managed IT's Desktop & User Care Service protects your network-connected ‘end points’ (desktops, laptops and tablets) against viruses, malware, e-mail and image spam and mechanical failure. The service also helps you resolve day-to-day desktop computer issues (i.e., e-mail won’t work, an employee can’t print, an application like Microsoft Word has crashed). The service provides additional ‘end-point’ security through automatic anti-virus and Microsoft Windows operating system patch management on each desktop computer connected to the network.
Remote Monitoring, Maintenance, Reporting and Cost-effective Support
The proactive Desktop & User Care Service provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the CAI's technology platform with all of the intelligence built-in to conduct day-to-day preventive maintenance services, a bundled managed antivirus package, and remote access.
Full-time Protection for Your Network-connected ‘End Points’
The Desktop & User Care Service protects all of your network-connected ‘end points’ (desktops, laptops and tablets) against viruses, malware, e-mail and image spam and mechanical failure. We'll help resolve day-to-day desktop computer issues (i.e., e-mail won’t work, an employee can’t print, an application like Microsoft Word has crashed) and provide additional ‘end-point’ security through automatic anti-virus and Microsoft Windows operating system patch management on each desktop computer connected to the network.
The service provides:
- Automated 24x7 desktop monitoring (i.e., Event ID, Performance, SMART Status) and alerts notification by our Smithfield, RI-based Network Operations Center (NOC)
- Standard anti-virus (with anti-virus definition monitoring) and anti-spyware protection
- Microsoft® Windows® OS updates and security patch management
- User Visibility Console, including remote users Asset and inventory scans
- Monthly Status Reporting 24x7 remote troubleshooting and remediation by CAI’s Smithfield, RI-based Help Desk
In-depth IT Asset Reports Keep You in the Know
We'll provide your IT team with detailed inventory reports and configurations related to all the preventive maintenance activities conducted through our Network Operations Center (NOC). In addition, we track serial numbers, license expirations, warranties, vendor information, detailed service responses to keep you informed.
Protect your employees and network by filtering out questionable and unsafe content.
Block inappropriate website content from your employees effectively without keeping your staff from the sites and services they need.
With CAI Managed IT's cost-effective Content Filtering and Firewall Solutions, you can have precise control over the sites your users can go to to keep productivity up and promote a safe, appropriate work environment without bogging down user workstations.
Enterprise-Level Strength Firewall for a Fraction of the Cost
Cost-effective solutions give you the protection you need without breaking the bank
Add an extra layer of protection to your entire network infrastructure by adding a secure Firewall solution to your business. Block unauthorized access to your computers and network, protect data, and provide a strong first line of defense against viruses and malware. Hardware firewalls are a comprehensible IT security solution that requires no interaction for your end-users (unlike typical software firewalls that only offer basic protection and are often at the will of the user to decide when to allow or disallow software to run on the workstation). No sluggish workstations, no nagging access requests, and as always, peace of mind knowing your infrastructure is being protected and managed.
Other Security Solutions
- Spam protection
- Virtual Private Networks (VPN)
- Backup and Disaster Recovery
Cloud Computing Solutions – Leverage the Power and Flexibility of the Internet
Benefit from Our Next-generation IT Platform-as-a-Service (PaaS) Service
Cloud IT is the future of small business technology management that greatly reduces the cost of setup and IT management overhead. Imagine being able to expand your company's capabilities without needing to purchase expensive hardware or worry about running and maintaining it in your office. With the cloud, it is possible to get the benefits of a secure, expertly managed data center without the costs required to purchase and run your own equipment.
All of your applications would be housed within our secure, remote data center, greatly reducing the cost of management and maintenance.
Hosted, Virtualized Cloud Servers
Running a business used to require expensive server equipment that needed to be maintained and replaced every few years. Not any more.
With the CAI Managed IT Cloud, your server is housed securely and maintained by our experienced technicians and engineers, and hardware is completely handled as part of your monthly fee.
We utilize virtual server environments that allow for higher hardware utilization and vastly less resource and energy demand, keeping our costs low and our service environmentally friendly. With CAI Managed IT's Cloud Servers, we can deploy, manage, and fully support your company's application environment in our own secure, data center.
Internally, your users will be able to access files and applications hosted on your virtual servers as if they were physically at your location. CAI Managed IT employs the highest standards of IT management and security in our data center to ensure optimal uptime, data protection and continuity so you and your staff can focus on your business and not your IT.
Hosted IT Solutions
Get enterprise-level IT solutions for affordable small business prices.
CAI Managed IT Cloud Computing Solutions can grant your business new capabilities to improve your day-to-day without the extraordinary start-up costs associated with new technology. It all starts with CAI Managed IT Cloud Computing. Be sure to ask us about other cloud solutions, such as:
- Hosted Exchange Email
- Email Filtering/Spam Protection
- Desktop Virtualization
- Hosted Security and Backup and Disaster Recovery
- Hosted Applications
Your Business at Your Fingertips
On the road, out of town, or at the beach, stay connected to your business at all times
In today's world, running a business is more than a full time job.
Fortunately, the technology exists so you can stay connected with your business no matter where you are. From mobile devices and smartphones to remote access, there is a wide range of capabilities you can take advantage of, and even give your staff the luxury of as well. Today, it's more cost effective than ever.
Mobile Device & Smartphone Security
Get pocket-sized powerhouses of mobile capabilities.
The Smartphone market is booming with countless devices that make it easy for you to check email, sync your schedule, and keep track of contacts. We can help you ensure that your users are accessing your network services and applications securely to prevent damaging malware and other cyber threats.
Connect from Anywhere
For our business, Remote Access has changed the way we work for our clients. It has increased our productivity and has saved us and our clients on travel time. You and your staff can benefit from remote access as well; whether you have multiple locations or have staff that can work from home, we can work with you to create a secure connection so you and your end-users can easily get to the files and software they need.