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CAI Managed IT blog

CAI Managed IT Services has been helping small and medium-size businesses since 1978, providing IT support such as technical helpdesk support, computer repair, and consulting services.

Fingers Crossed! The Robocalls May Soon Stop

Fingers Crossed! The Robocalls May Soon Stop

While many of us rely on phones to remain productive during the day, too often are we now picking up the phone to a spammer’s snake-oil sale: “Hello, we are reaching out to inform you that there has been an issue with your account” or similar nonsense. While this is enough of an irritant in our daily lives, it isn’t as though a business can wait for a call to go to voicemail to find out if it was legitimate or not.

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CAI Software LLC Selected for The Rhode Island Corporate Cybersecurity Initiative’s 2019 Cybersecurity Seminar Series

November 19, 2018 – Smithfield, RI -- CAI Software LLC today announced that Frank Motta, Executive Vice President for CAI’s Managed IT division, has been selected to speak as part of The Rhode Island Corporate Cybersecurity Initiative’s (RICCI) 2019 Cybersecurity Seminar Series.

Mr. Motta’s presentation, Data Security: Best Practices for SMBs in Today’s Cyber-connected World, to be held on Wednesday, February 6, 2019 will highlight discuss the major risks facing SMBs and how they can deploy industry best practices to keep themselves, their employeesand their data safe from cybercrime.

The Rhode Island Corporate Cybersecurity Initiative is part of the Pell Center’s Cyber Leadership Project—an ongoing effort to provide thought-leadership, policy recommendations, and in-depth research in the ever-expanding field of cybersecurity.

“As a company working with small and medium-size businesses on the front line of keeping their data secure from cyber threats, we bring a unique perspective on the tactics and solutions that SMBs are finding to be the most effective at keeping their computer network’s running and their data safe,” Mr. Motta said. “We will share information lessons learned from the field about some of the most prominent attacks and as well as affordable, best practices to minimize the damage they inflict.”

For more information click here.

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You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

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Tip of the Week: Three Pro Business Tips

Tip of the Week: Three Pro Business Tips

While running a business can be quite rewarding on a professional level, it can be extremely challenging, with countless obstacles to overcome--particularly in regard to technology and its management. Thankfully, there are ways your business can minimize the pain of managing technology. Here are just a few of them.

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Searching Bing for Google Chrome Takes Users to a Place They Don’t Expect

Searching Bing for Google Chrome Takes Users to a Place They Don’t Expect

With Google Chrome as its major competition, Bing needs all the help it can get just to claim a market share of the web browsing industry. Despite this, Microsoft’s search engine has encountered problems in the past with some of its top searches, including some that have caused data breaches.

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8 Data Backup Terms You Should Know

8 Data Backup Terms You Should Know

Data is an asset, there’s no getting around this fact. Therefore, your business needs to consider it important enough to protect with a data backup and disaster recovery solution, as even something unlikely, like a natural disaster or hacking attack, could place your organization in peril. We’re going to take a look at some of the different kinds of data backup and disaster recovery you can expect to see, as well as four terms that you should understand.

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International Packaging Corp. Turns to CAI Managed IT for Network Stability and Uptime

November 8, 2018 -- Smithfield, RI -- CAI Managed IT today announced that the company has been selected by International Packaging Corp. (InterPak) to deploy a virtualized computer network and IT infrastructure at InterPak's Pawtucket, Rhode Island-based manufacturing and distribution facility.

InterPak had been operating in a sophisticated but dated IT infrastructure consisting of both physical and virtualized servers. “As our hardware aged, the servers were becoming increasingly unstable,” said Joe P. Checrallah, Jr., Director of Information Technology for InterPak. “At the same time, our Storage Area Network (SAN) device, critical for transmitting and storing our large design files, was beginning to create bottlenecks and impact productivity. We knew we needed to upgrade the infrastructure and, at the same time, automate the security process for our network-connected servers and PCs. We felt the time was right to look at outsourcing the overhaul of our Microsoft Windows operating environment and systems,” Checrallah continued. “After our initial meeting with CAI Managed IT, we were convinced they were the right team for the job.”

CAI conducted an initial network assessment to understand the scope and complexities of InterPak’s infrastructure. This assessment mapped the company’s current network configuration and identified connected endpoints and their individual security safeguards. Based on this analysis ― as well as feedback from InterPak’s staff regarding specific issues ― CAI recommended a consolidation of InterPak’s server environment and the deployment of software to provide 24/7 monitoring and problem remediation for all network-connected devices. Frank Motta, Executive Vice President for CAI Managed IT said, “As we planned the project with InterPak, the goal was to build out a reliable, long-term and scalable IT solution that would secure the architecture and provide unhindered business growth.”

CAI monitors InterPak’s servers and workstations and automatically updates the devices with the latest security patches from Microsoft. The server and desktop management service provides remote management, problem remediation and automatic updates of all critical components in InterPak’s Windows-based operating environment.

To learn more, read the case study: https://www.caiservice.com/case-studies.

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Tip of the Week: Using Templates in Evernote

Tip of the Week: Using Templates in Evernote

The note-taking application Evernote is a favorite of many users, as it allows them to keep extensive notes in an organized fashion. Its true utility goes beyond that of a digital scratch pad, however, as it has additional features that offer much more. For this week’s tip, we’ll review one particularly useful feature: templates.

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What Do You Know About the Microchips That Power Your Technology?

What Do You Know About the Microchips That Power Your Technology?

Computers are made up of many complex pieces of technology, and any business that uses them must have at least a working knowledge of them (or know someone who does, like a managed IT provider). Among these pieces of technology are “chips,” or microchips, that are responsible for making sure the technology, whatever it may be, works as intended. We’ll discuss some of the different kinds of chips the everyday user or business owner may be involved with when thinking about their computer.

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How to Get the Best Wireless Connections in Your Office

How to Get the Best Wireless Connections in Your Office

There are plenty of small irritations to be found in the office, from a pot of coffee that someone neglected to refill to the sound of a squeaky chair under the office fidgetier. However, none are quite as infuriating (or as detrimental to productivity) as an inconsistent Wi-Fi signal. What makes the Wi-Fi so spotty, and how do you resolve that?

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